Privacy & Cookie Policy

Last updated: 20 September 2026. FlooringFitted is responsible for the personal information described in this notice. Our contact address is Unit 1 Downsbrook Trading Estate, Southdown View Way, Worthing, BN14 8NQ.

Information we collect

We may collect your name, contact details, delivery or survey address, order and payment status, room measurements, access notes, appointment choices, correspondence, device information and website activity. Payment-card details are handled by the payment provider and are not stored by this theme.

How and why we use it

We use information to answer enquiries, provide samples, arrange surveys, quote, fulfil orders, coordinate delivery and fitting, handle payments and refunds, keep business records, prevent fraud and improve the service. We rely on the performance of a contract, legal obligations, our legitimate interests, or consent where consent is required.

Who we share it with

We share only what is needed with Shopify and its payment services, delivery providers, Floorstars and assigned installers, professional advisers, technology suppliers and public authorities where required by law. These providers must handle information securely and for the agreed purpose.

Cookies and analytics

Essential cookies keep the basket, checkout and security features working. Optional analytics or advertising cookies should be used only in line with the choices shown in the store’s cookie controls. You can change browser or cookie-control settings, although blocking essential cookies may stop parts of the site working.

How long we keep it

We keep information only for as long as it is needed for the purpose collected, including fulfilling the contract, handling complaints and meeting tax, accounting and legal requirements. It is then deleted or anonymised where appropriate.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or transfer of your information, and you may withdraw consent. Contact us using the details below. You can also complain to the Information Commissioner’s Office.

Contact

Call 01903 861479 or use our contact form for privacy questions or requests.