Returns & Cancellations

Last updated: 20 September 2026. This policy explains change-of-mind cancellations, returns and faulty goods for FlooringFitted consumer orders. It does not limit your statutory rights.

Standard goods bought online

For standard, unaltered goods bought at a distance, you can normally tell us that you wish to cancel within 14 days after delivery. You then normally have a further 14 days to return the goods. Keep products unused, undamaged and in their original packaging while arranging the return.

Cut and made-to-measure goods

Carpet, sheet vinyl and other flooring cut or made to your measurements cannot normally be returned because you have changed your mind. This exception does not apply where goods are faulty, damaged or not as described.

Faulty, damaged or misdescribed goods

Contact us promptly and, where practical, do not install or alter the product before we have had an opportunity to inspect it. We will provide the repair, replacement, price reduction or refund required by law. Installation does not remove your rights where a fault could not reasonably have been discovered beforehand.

Survey fee and services

If you ask us to provide a survey during a statutory cancellation period, your cancellation refund may be reduced to reflect the service already provided. Once the survey is completed, the £30 fee pays for that service. If you proceed with the flooring order, it is credited against the order.

How to contact us

Call 01903 861479 or use our contact form with your order number, product details and photographs where relevant. We will confirm the return route and any return-cost responsibility before goods are sent.