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Terms & Conditions
Last updated: 20 October 2026. These terms apply to consumer purchases from FlooringFitted through flooringfitted.co.uk, including flooring supplied for installation, supply-only products and home surveys.
1. Who we are
FlooringFitted supplies residential flooring and arranges professional installation through the Floorstars network. Our contact address is Unit 1 Downsbrook Trading Estate, Southdown View Way, Worthing, BN14 8NQ. Call 01903 861479 or use our contact form.
2. Estimates, surveys and quotes
Website calculations are estimates based on the room measurements and options entered. Roll direction, joins, pattern matching, pack quantities, subfloor condition, access and preparation are checked during the home survey. Your final supplied-and-fitted price is confirmed before installation work is agreed.
The home survey costs £30. If you proceed with a complete supply-and-fit installation, the £30 survey fee is credited against the total price of that installation. If a completed survey is cancelled without proceeding, the fee covers the survey service already supplied. This does not affect any cancellation right that applies before the service begins.
3. Dryback LVT and floor preparation
We install dryback LVT only where the subfloor is prepared to the required standard. Screed or 6mm plywood, including the relevant material and labour, is required. Floor preparation is estimated at £26.99 per m² including VAT. The survey confirms which preparation is needed and the final fitted quote before work is agreed. Adhesive is included in the professional dryback LVT fitting price.
4. Prices and payment
Prices shown to consumers include VAT unless clearly stated otherwise. The survey fee is payable when booking. No flooring or fitting balance is taken through the survey-booking journey; the final balance and payment schedule are set out in the confirmed quote.
5. Supply-only and cut products
Pack products are sold in complete packs. Carpet and sheet vinyl estimates account for available roll widths, but the final cutting plan is confirmed before the order is accepted. Colour can vary between screens, samples and production batches, so customers should order a sample where appearance is important.
6. Installation
We will provide installation services with reasonable care and skill. You must provide safe access, disclose known hazards and ensure the rooms are ready as agreed. Any change required after inspection will be explained and agreed before additional chargeable work starts.
7. Delivery, risk and timing
Delivery, storage and installation arrangements are confirmed with the order. Dates are estimates until confirmed. We will contact you about any material delay. Responsibility for goods passes to you when they are delivered to you or a person you nominate, unless we retain them for an agreed installation.
8. Cancellation, returns and faults
Your statutory rights are not affected. Standard goods bought at a distance can normally be cancelled within 14 days of delivery. This change-of-mind right does not normally apply to carpet, sheet vinyl or other goods cut or made to your measurements. Faulty, damaged or misdescribed goods remain covered by your legal rights. See our returns and cancellations policy.
9. Problems and complaints
Please call 01903 861479 or use our contact form as soon as possible. We will review the order, survey and installation records and work with you on an appropriate remedy.